Villerouge London makes pieces to order, to your measurements. These rules explain how ordering, paying, making and delivery work. They sit alongside your rights under UK consumer law, which they don’t take away.
1. Ordering
When you pay (in full, or a deposit when a tailor is visiting you) we send a confirmation by email. That is when our contract begins. Prices include VAT and UK delivery.
2. Measurements
If you measure yourself, we cut to the measurements you give us, checked by our cutters for anything that looks unusual — we’ll contact you before cutting if so. If a Villerouge tailor visits you, we cut to what they record and you confirm before paying the balance.
3. Tailor visits
A visit costs £45 and takes about 45 minutes, at home, at work or at our studio, within the areas shown when you book. You can move or cancel a visit from your account up to 24 hours before. When you book a visit with a piece, we take a deposit (up to £150) with the visit fee to hold your order; the balance is due once your measurements are confirmed. If you decide not to go ahead after the visit, we refund the deposit; the visit fee is not refundable.
4. Making & delivery
Each piece shows how long it takes to make. Your order diary shows each stage and the date we expect to deliver. We deliver by hand in London and Cambridge and by insured courier elsewhere in the UK.
5. Made to measure means no change of mind
Because made-to-measure pieces are made to your specification, the 14-day cancellation right for online purchases doesn’t apply once we have started making. You can cancel for a full refund until we begin cutting — just reply to your confirmation email.
6. Alterations & faults
If something isn’t quite right, we’ll alter it free of charge within 60 days of delivery. If a piece is faulty, you have the full rights given by the Consumer Rights Act 2015 — repair, replacement or refund.
7. Contact
Questions? Reply to any email from us, or use the details on Track an order.